Phone/IVR Customer Opt-In Process: At the end of a food or beverage order dialogue with a customer, Dymos (IVR) will verbally prompt the user as shown here in Step1. In Step 2, the customer responds with 1, to indicate “yes”. In Step 3, Dymos (IVR) responds as shown.
Step 1:
Dymos IVR:
“As part of our service, we can send you automated alerts to confirm this order and future orders. Message and data rates may apply, depending on your mobile phone service plan.
At any time, you can opt out of these messages by replying STOP. The Terms of Service are available at https://softwareengineeringconcepts.com/terms-and-conditions/ and our privacy policy can be found at https://softwareengineeringconcepts.com/privacy-policy/. Would you like to receive these order confirmation text messages? Please press 1 for ‘yes’ or 2 for ‘no’.”
Step 2:
Customer: 1
Step 3:
Dymos IVR:
Thank-you. We will send you a text message to confirm your order shortly.